Effective Date: 05/09/2025
Last Updated: 06/09/2025

At Oraph BPB, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our online shop.

1. Information We Collect

When you visit or shop on our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Payment details when you complete a purchase (we do not store full credit card or mobile money details; payments are processed securely through our payment partners).
  • Order Information: Products you purchase, order history, and related transaction details.
  • Technical Information: IP address, browser type, device information, and cookies to improve website functionality and user experience.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.
  • Communicate with you about your orders, offers, and updates.
  • Improve our website, services, and customer support.
  • Detect and prevent fraud or unauthorized activities.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. We may share your data only in the following cases:

  • Payment Providers: To process transactions via mobile money (M-Pesa, Tigo Pesa, Airtel Money, etc.), bank transfers, or credit/debit cards.
  • Delivery Partners: To ensure products reach you at the correct address.
  • Legal Compliance: If required by law, regulation, or government authority.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Keep your shopping cart active.
  • Analyze website traffic and usage.
  • Personalize your shopping experience.

You may disable cookies in your browser, but some features of the site may not function properly.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

As a customer, you have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data, subject to legal or transactional requirements.
  • Opt out of marketing communications at any time.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We recommend reviewing their privacy policies before providing personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Oraph BPB
Email: oraphbpb@gmail.com
Phone: +255759523711
Website: https://oraphbpb.com